Help Center

Hello there, we at EventMate are always here to help you with any issues you might encounter while using our platform. If you have any questions or concerns, we have compiled a list of the most common issues below to assist you in finding quick solutions.

 

Our team is small, but dedicated to ensuring that your experience with EventMate is as smooth as possible. If you cannot find the solution to your issue below, please don't hesitate to reach out to our support team.

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Submitting Events

• Can I submit an event idea or request?

  Absolutely! We encourage our users to submit their event ideas or business requests. Submit your idea or business here, and our team will reach out if we believe it is a good fit for our platform. Please note that we do not have a media kit or offer advertising opportunities. We do not accept payment from the partners/businesses we recommend - our users trust us to recommend only places and events that we know and love.

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Support​

• I signed up, but I have not received any updates. Can you help?

  We're sorry to hear that you have not received any updates. Please note that this issue usually occurs when using Google Voice or when your carrier has blocked media texts from short codes. We recommend switching to a non-Google Voice number or calling your provider and asking them to unblock our short code. If you continue to have issues, please submit a request here, and our team will be happy to assist you.

• How can I unsubscribe from free event updates?

  If you wish to unsubscribe from free event updates, you can reply "STOP" to the text messages at any time, or update your account here: eventmate.com/account.